Don't use Microsoft Word for emails

Microsoft Word is not designed to create clean, compatible HTML code. Below we explain why you should not create email content in a Microsoft Word document.

Text copied from Microsoft Word

When you copy text from Microsoft Word and paste it into the email builder, you are copying both text and formatting. This can produce unexpected results like incorrectly formatted text, or URLs not going where you expect them to. It can also add excess underlying code that increases the total size (in kilobytes) of the campaign, resulting in email clients like Gmail and Yahoo clipping or truncating the content.

Prevent formatting issues

The best way to write your email content is typing it directly into a text box in the email builder, or using a plain text tool, like NotePad++ or TextWrangler. It's safe to copy text from a plain text environment because there is no hidden styling and HTML code that will be copied across with it.

Strip excess code from content already in Microsoft Word

If you've already written your content in Word, paste your content into a plain text environment like NotePad++ or TextWrangler first to strip the formatting, then copy and paste that version into the email builder.